Terms and Conditions

If you do not agree with any part of these terms and conditions, please do not use our services.

Cancellation Policy

Our tours are held rain or shine with some variations to accommodate the weather. A request to change or cancel a booking must be made in writing by replying to an email Private-Prague-Guide.com has sent you or via our contact form.

If you are running late for the tour please call our local emergency number, cell: +420 608 866 454 (or contact us via text message or WhatsApp) so that we can give your message to our tour guide. Museums and monuments can sometimes close without notice due to strikes, structural problems, etc., or the tour guide who leads a given tour may become unavailable at the last minute due to illness or some other unforeseen circumstances. In these cases we will do our best to re-organize the tour to accommodate the change; however, our responsibility in these cases is limited and we cannot be held liable for circumstances beyond our control.